Shipping policy
Roobare Shipping Policy
At Roobare, we’re committed to providing a smooth, reliable shipping experience across Australia. We aim to deliver your order safely and on time, with clear expectations every step of the way.
Shipping Coverage
We currently ship to addresses within Australia only.
International shipping is not available at this time.
Order Processing & Delivery Timeframes
Order Cut-Off Time
Orders placed before 5:00 PM (AEST) are processed the same business day.
Orders placed after this time will be processed the next business day.
Order Handling Time
1–4 business days (Monday to Friday)
This includes order preparation, packing, and dispatch.
Transit Time
Once dispatched, delivery typically takes 6–12 business days, depending on your location.
Estimated Delivery Window
7–16 business days total (handling + transit)
Please note: Delivery times are estimates and may vary during peak periods or due to unforeseen carrier delays.
Shipping Costs
Free Standard Shipping
We offer free standard shipping on all Australian orders, with no minimum spend required.
Delivery Partners
We work with trusted logistics providers to ensure safe and efficient delivery.
Carriers are selected based on your location and parcel requirements.
Tracking Your Order
Once your order has been dispatched, you’ll receive a confirmation email with a tracking number and link.
You can track your order anytime via our Track Your Order page or directly through the carrier’s website.
Missing, Incorrect, or Damaged Items
If your order arrives with missing, incorrect, or damaged items, please contact us within 7 days of delivery and include:
- Your order number
- A description of the issue
- Photos of the package and items received (if applicable)
We’ll investigate and resolve the issue promptly, which may include a replacement or refund where appropriate.
Delivery Issues & Support
If you experience delays, tracking issues, or believe your parcel may be lost, please contact us as soon as possible:
Email: info@roobare.com
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT+10)
We will respond your email within 24 hrs (Mon–Fri) — weekend messages answered Monday.