Frequently Asked Questions

1. Orders & Payments

What payment methods do you accept?

We accept all major payment methods, including:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Apple Pay / Google Pay / Shop Pay (where available at checkout)

All payments are processed securely through trusted third-party providers.

Will I receive an order confirmation?

Yes. Once your order is placed, you’ll receive a confirmation email with your order details.

If you don’t receive it within a few minutes, please check your spam or junk folder.

Can I modify or cancel my order?

We begin processing orders quickly, so changes aren’t always possible.

If you need to update or cancel your order, please contact us as soon as possible at info@roobare.com, and we’ll do our best to help.

2. Shipping Information

Where do you ship?

We currently ship Australia-wide.

How much is shipping?

We offer free standard shipping across Australia on all orders — no minimum spend required.

How long does shipping take?

Order Cut-Off:
Orders placed before 5:00 PM (AEST) are processed the same business day. Orders placed after this time are processed the next business day.

Processing Time: 1–4 business days
Delivery Time: 5–10 business days
Estimated Total Delivery: 6–14 business days

Please note: delivery times are estimates and may vary during peak periods, public holidays, or due to carrier delays.

Which carriers do you use?

We work with reliable Australian and international carriers, including:

  • Australia Post

  • DHL eCommerce

  • Aramex

  • Other courier partners depending on your location

The shipping provider is selected based on your delivery address and package size.

How do I track my order?

Once your order has been shipped, you’ll receive an email with a tracking number and tracking link.

You can also track your order anytime via the Track My Order page on our website.

3. Returns & Refunds

What is your return policy?

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return, items must be:

  • Unused

  • In original condition

  • Returned with original packaging and accessories

For full details, please refer to our Returns & Refund Policy page.

Who pays for return shipping?

  • Faulty, damaged, or incorrect items: We cover all return shipping costs.

  • Change of mind: Return shipping costs are the customer’s responsibility.

Return postage costs typically range from $8–$15 AUD, depending on location and parcel size. We’ll confirm the exact cost before proceeding.

How long does it take to receive my refund?

Once your return is received and inspected, refunds are processed within 5–7 business days.

Depending on your bank or payment provider, it may take an additional 3–7 business days for the funds to appear in your account.

Can I exchange an item?

Yes. If you need a different size, colour, or product, please contact us at info@roobare.com, and we’ll assist you with an exchange.

4. Product Information

Are your product photos accurate?

We do our best to ensure all product images and descriptions accurately represent the item.

Please note that slight colour variations may occur due to screen settings and lighting conditions.

Do you offer warranties?

Unless otherwise stated on the product page, items do not include a manufacturer’s warranty.

However, if your item arrives faulty or defective, please contact us and we’ll resolve the issue in line with Australian Consumer Law.

5. Account & Security

Do I need an account to place an order?

No — you can check out as a guest.

Creating an account allows you to:

  • View order history

  • Save shipping details

  • Track orders more easily

Is my personal information secure?

Yes. We use encrypted payment systems and secure protocols to protect your personal and payment information.

6. Customer Support

How can I contact customer service?

You can reach us via:

📧 Email: info@roobare.com

We aim to respond within 24 hours (Monday–Friday).
Messages sent over the weekend will be answered on the next business day.

7. Other Common Questions

Do you offer gift packaging?

We currently don’t offer gift packaging, but many customers choose to add their own personal touch once their order arrives.

Do you restock sold-out items?

Some products may be restocked depending on availability.

If an item is out of stock, you can sign up for restock notifications on the product page.

Do you offer discounts or promotions?

Yes. Subscribe to our newsletter to receive updates on:

  • Special offers

  • New product launches

  • Exclusive discounts